New Billing Platform Migration For App Center Subscribers
October 29th, 2018This is a followup to our previous announcement regarding our new billing platform. For further background please see New Billing Platform . For information on how to access our website directly after the eBay App Center closes please see Deprecation of eBay Apps Center .
We have finally been given the green light by eBay to transfer App Center accounts’ billing to our own billing platform. Since October 15th eBay has stop charging the flat rate portion of our fees. Everyone on one of our flat rate billing plans and on the 15th billing cycle received a $0 invoice for October 15th – November 14th. Customers on our standard plan and on the 15th billing cycle received an invoice containing only the quantity refresh fees. Customers on the 1st billing cycle will receive $0 invoices regardless of billing plan. Any amounts claimed by eBay on future invoices will be for previously unpaid fees only and do not represent new charges.
All users will need to set up a new payment method by going to our billing page at https://www.qtyman.com/billing.php . Now that we are finally in control of our own billing subscribers should hopefully see most of the friction created by eBay finally removed.
Fees have not been changed for any of our subscribers and fees will continue to be billed on the same cycles as before. We will however attempt to close open invoices faster than eBay who waited waited 2 weeks to charge and only made one attempt per month leading to many customers to be suspended or cancelled despite trying to keep current.
At this time yearly subscribers have not been migrated as we are still waiting for eBay to give us yearly renewal dates of our subscribers.
Here is how billing will work for newly migrated users:
1st billing cycle
Your subscription will start on November 1st. For flat rate subscribers an invoice will be generated containing your monthly fee for the month of November. For standard plan users an invoice will be generated containing your $5 flat monthly fee for the month of November plus any usage fees accrued during the month of October. Subscribers on the 1st billing cycle will see no difference compared to how eBay would have billed if they were still handling billing.
15th billing cycle
Your subscription has been backdated to October 15th. For flat rate subscribers an invoice will be generated containing your monthly fee for the month October 15th – November 14th. For standard plan subscribers an invoice will be generated containing your $5 flat monthly fee only since eBay has already invoiced you for all quantity refresh fees through October 15th. This means standard plan subscribers will have received two October invoices, one from eBay containing only refresh fees and one from us containing just the flat $5. Your next invoice on November 15th will contain any usage fees accrued from October 15th – November 14th and be the same as how eBay would have billed if they were still handling billing.
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